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Increase customer retention by deepening engagement.
By delivering communications customised to a client’s specific point in their lifecycle, you increase the likelihood of them returning to your business. Sending them a sales promotion a week after they purchased tends to have the opposite effect. Not only do we map out your typical customer lifecycle journey, but we also craft the perfect message and automate the delivery process.
Nurturing your email database with regular marketing emails allows you to keep your brand at the top of your customers' minds, and ensures they’ll be more likely to remember you next time they’re in the market to make a purchase.
Retention and loyalty programs are a great way to keep your customers coming back. Our marketing team can map out a customised program and roll it out across your business.
Whether you want to organise a relationship-building event such as a golf day, Christmas gifts, or general promotional items, your marketing team can research and provide you with options as well and book and order everything you need. We can also create invitations, save the dates, event collateral, and any other tools you need.
Social media isn’t just for attracting new customers, it’s a great way to keep the conversation going with existing customers as well. As part of your monthly content planning, we will develop content focused on boosting engagement with your followers. We’ll also monitor and assist with direct messages.
Ever wanted to know how likely your current customers are to refer your business? Net Promoter Score (NPS) helps you measure this by sending a survey to your customers asking them to provider a rating. Regularly conducting an NPS survey allows you to ensure you’re proving a high level of service and gathering feedback from customers.